Contact information

Last updated: December 8, 2025

On this page you will find all contact details for High & Life Store, information about customer service availability, and instructions on how to contact us regarding orders, products, and returns.

The online store is operated by:

HL Finland Oy
Business ID: 3159099-8
Puutarhakatu 23 LH 2
33210 Tampere, Finland

1. Customer Service

We are happy to assist you with all matters related to our online store:

📧 Email:
info@highlife.fi
(We usually respond within 1–2 business days.)

You may contact customer service regarding, for example:

  • product inquiries

  • product requests

  • order and delivery matters

  • returns and complaints

  • payment-related questions

  • questions regarding product use

2. Physical Store and Order Pickup

High & Life Store has a physical retail store in Tampere:

📍 Puutarhakatu 23 LH 2, 33210 Tampere, Finland

Opening hours:

  • Mon–Fri: 1:00 PM – 6:00 PM

  • Sat: 12:00 PM – 4:20 PM

  • Sun: Closed

Online store orders can be picked up from the store by selecting Store Pickup at checkout.

3. Phone Service

📞 +358 50 551 0811

Phone service hours:

  • Mon–Fri: 1:00 PM – 6:00 PM

  • Sat: 12:00 PM – 4:20 PM

  • Sun: Closed

Please note that during busy periods, email is usually the fastest way to reach us.

4. Company Information

High & Life Store
Operated by: HL Finland Oy

Business ID: 3159099-8
Email: info@highlife.fi
Address: Puutarhakatu 23 LH 2, 33210 Tampere, Finland

The company is a Finnish, privately owned limited liability company.

5. Social Media

Follow us to stay informed about:

  • new products

  • promotions

  • events and store news

🔗 Instagram: https://instagram.com/highlife.fi
🔗 Facebook: https://facebook.com/highlife.fi

6. Return Address

All returns, exchanges, and complaint-related products must be sent to:

HL Finland Oy
High & Life Store
Puutarhakatu 23 LH 2
33210 Tampere
Finland

Please note that returns must always be agreed upon with customer service in advance
(info@highlife.fi).

7. Order-Related Documents and Attachments

You may request the following from our customer service, among other things:

  • electronic receipts

  • product-specific technical information

8. Product Liability and Legal Notices

For contact purposes, a brief reminder regarding our product range:

  • Cannabis seeds are sold exclusively for collection and research purposes — germination for narcotic use is illegal in Finland.

  • Vaporizers are intended for aromatherapy use.

  • CBD and cannabinoid products are cosmetics for external use only.

  • Ethnobotanical herbs are sold for research purposes.

Customer service cannot provide instructions for illegal use under any circumstances.

9. Feedback and Development Suggestions

We welcome feedback on our service and product selection!
You may send feedback by email to: info@highlife.fi