Refund policy

Last updated: December 8, 2025

This refund and return policy applies to all orders placed through the High & Life Store online shop (www.highlife.fi).

The online store is operated by:

HL Finland Oy
Business ID: 3159099-8
Puutarhakatu 23 LH 2, 33210 Tampere, Finland
Email: info@highlife.fi

1. Right of Withdrawal (14 days)

In accordance with Finnish consumer protection law, customers have the right to cancel their order within 14 days of receiving the product.

The right of withdrawal requires that the product is:

  • unused
  • unopened (sealed products)

  • in original condition and original packaging

The right of withdrawal does not apply to products that cannot be returned for hygiene reasons or due to the nature of the product (see sections 3 and 4).

2. How to Cancel an Order

To exercise your right of withdrawal, please send an email to info@highlife.fi and include:

  • your name
  • order number
  • which products you wish to return
  • reason for return (optional)

Customer service will reply with instructions for returning the product.

Returned items must be shipped within 14 days of submitting the cancellation notice.

3. Non-returnable Products (Hygiene, Seals, Intended Use)

The following products cannot be returned:

  • 3.1 Opened cosmetic products (CBD and other cannabinoid cosmetics)

For hygiene reasons, only unopened products can be returned.
Opened products are not eligible for return.

  • 3.2 Used vaporizers

Vaporizers are classified as hygiene products.
If the device has been used, it cannot be accepted for return.

  • 3.3 Opened cannabis seed packages

Cannabis seeds are sold as collectible items.
Unopened packages may be returned; opened packages cannot.

  • 3.4 Opened herbal products (ethnobotanical herbs)

Herbal products sold for research purposes are non-returnable if the packaging has been opened.

  • 3.5 All opened or used products in general

All products sold by High & Life Store are non-returnable if the packaging has been opened or the product has been used.

4. Products Without a Legal Right of Return

Under Finnish consumer protection law, the following products are not eligible for return:

  • hygiene products (opened cosmetics, used vaporizers)
  • products that cannot be returned for health or hygiene reasons

  • sealed products whose seal has been broken

High & Life Store strictly adheres to these restrictions.

5. Defective Products and Complaints

If a product is defective or damaged upon arrival, please contact us immediately at:

info@highlife.fi

Your complaint should include:

  • order number
  • a photo of the damage

  • a brief description of the issue

If the defect is confirmed, we will offer one of the following:

  • a replacement product
  • a partial refund

  • a full refund, depending on the nature of the issue

6. Refunds

Once a return has been approved and received:

  • refunds are processed within 1–5 business days
  • refunds are issued using the same payment method used for the original purchase

Return shipping costs:

  • the customer is responsible for return shipping costs unless the product is defective
  • defective products are returned free of charge

7. Shipping Costs

Original shipping costs are not refunded, unless:

  • the entire order is defective, or
  • the return is due to an error made by High & Life Store

8. Return Address

High & Life Store
HL Finland Oy
Puutarhakatu 23 LH 2
33210 Tampere, Finland

9. Return Processing Time

Once the return package has arrived:

  • processing time: 2–7 business days
  • refunds are issued immediately after processing

The total processing time from return shipment to refund is typically 5–12 business days.

10. Further Questions

Our customer service is happy to assist with any questions regarding returns and refunds:

info@highlife.fi